Effective Date: September 8, 2026

Website: https://www.mylifesafetymonitoring.com/

At Life Safety Monitoring, we are committed to protecting the privacy and confidentiality of the personal and health-related information entrusted to us. This Privacy Policy explains how Life Safety Monitoring ("we," "us," or "our") collects, uses, protects, and discloses personal information obtained through our website, central monitoring center operations, and related emergency response services.
 

1. Scope of This Policy

This Privacy Policy applies to personal information collected or processed by Life Safety Monitoring, whether through our commercial website or during the provision of 24/7 life safety and emergency monitoring services.
 

Special & Medical Data (HIPAA Notice):

Because Life Safety Monitoring provides medical alert and emergency monitoring services, certain information we process (such as dispatch information, medical conditions, lockbox codes, and emergency contact details) includes sensitive protected health information (PHI). The handling and disclosure of PHI are governed by applicable privacy standards, including the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and agreements with our authorized dealers, service providers, and healthcare partners.

2. Information We Collect

We may collect personal and technical information from you, your dealer or service provider, or during the course of monitoring operations:

• Directly Provided Information: Names, phone numbers, postal addresses, billing information, emergency contacts, medical history details, and lockbox/access codes.

• Monitoring & Device Data: Signals transmitted by medical alert, fire, or security hardware, call audio recordings from emergency responses, location data (GPS), and system diagnostic status.

• Website Usage Data: Automatically collected details when visiting our site, including IP addresses, browser types, operating systems, and basic website analytics collected via cookies or web beacons.

3. SMS / Mobile Information Policy

Strict Non-Sharing Clause for Mobile Data:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Text messaging communication is reserved strictly for operational updates, service alerts, account verifications, or emergency response notifications related to your monitoring service.

4. How We Use Your Information

We use personal and operational information solely to deliver reliable life safety monitoring services and maintain efficient operations. This includes:

1. Emergency Dispatch & Response: Relaying vital contact, medical, or access details to 911 dispatchers, first responders, and designated emergency contacts.

2. Account Administration: Managing subscriptions, processing transactions, verifying account identities, and supporting our dealer networks.

3. Quality & Compliance: Recording call interactions for quality assurance, central station operator training, and compliance with Underwriters Laboratories (UL) or TMA Five Diamond standards.

4. Website Optimization: Improving our site features, responding to online inquiries, and ensuring website security.

5. Sharing & Disclosure of Information

We do not sell your personal information. We share personal data only in the following limited operational circumstances:

• First Responders & Emergency Contacts: Emergency situations require us to disclose pertinent medical, address, or entry information to police, fire, EMS, or family contacts.

• Affiliates & Service Partners: We may share information with trusted affiliates or authorized service/telecom partners necessary to process alarms and fulfill monitoring contracts.

• Legal Requirements: When required by law, subpoena, court order, or regulatory body to protect life, safety, or legal rights.

6. Data Security

Life Safety Monitoring employs industry-standard physical, administrative, and technical safeguards designed to prevent unauthorized access, loss, or disclosure of personal and medical data. Alarm transmission channels, call recordings, and central station infrastructure adhere to strict security protocols to safeguard your information at all times.

7. Your Choices & Contact Information

If you wish to update your primary account details, modify emergency contact lists, or inquire about data maintained by Life Safety Monitoring, please contact your service provider or reach out to us directly:

• Website: https://www.mylifesafetymonitoring.com/

• Mailing Address: Life Safety Monitoring, 3810Main Street, Munhall, PA 15120 

• Phone / Support: 412-476-2060

8. Changes to This Policy

Life Safety Monitoring reserves the right to update or amend this Privacy Policy at any time. Any updates will be posted directly to this webpage with a revised "Effective Date". Continued use of our website or monitoring services following an update constitutes acceptance of the revised terms.